At Quest Diagnostics, we currently seek a Chronic Care Management Representative I in Lees Summit, MO.
Schedule: Multiple Shifts Available!
Monday-Friday 1pm-10pm with 10% shift differential
The primary purpose of this position is to provide telephonic Chronic Care Management services as an extension of the clinical staff of physician practices and manages a caseload of patients with 2 or more chronic conditions. The role provides a range of care coordination services, including ongoing health interviews, coordination with family members and other caregivers, and working with community services to ensure access to care.
Major functions of the position:
Conducts outreach calls and takes inbound calls with assigned patients designated to Chronic Care Management. Phone calls may include gathering health status, medication use, reviews orders from the referring physician, and ensuring through this investigative interview, that there is a record of the patientís chronic health condition(s).
Will utilize a proprietary application and systems to view the patientís plan of care, and follow supplied scripts to guide the monthly interviews, gaining participation from a member in a variety of programs and assisting in a variety of medical related support tasks under the general supervision of the referring physician.
Handles all inquiries via phone, email and other electronic communication in a timely manner to effectively provide a high level of customer satisfaction both internally and externally Captures information gathered during telephone calls with patient within an online system in a timely and accurate manner. Maintains accurate, complete, and legible records.
Provides resolution on routine to moderate issues and is responsible for providing a professional response back to all internal/external requestors. Identifies situations were escalation may be required to a LPN or RN for resolution. Uses established protocols for reporting and documenting client issues or concerns around access to care, transitions of care and care coordination.
Escalation severe issues that fall outside of typically duties to appropriate parties for resolution. Adheres to department quality and responsiveness standards. Responds to the needs and requests of clients and ExamOne management and staff in a professional and expedient manner.
Understands and complies with federal, state and local laws, including but not limited to HIPAA and OSHA. Observes all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training.
Proactively manages an assigned outbound call volume, and successfully controls the conversation and flow of the interview to meet time requirements. Successfully builds relationships with patients in an assigned territory. Follows standard operating procedures to perform daily tasks. Ability to monitor and meet individual monthly scorecard metrics.
Education Required : Certified Medical Assistant
-Experience in medical terminology or health industry
-2 yearsí experience in a medical certificate field
-Past experience working in a remote or at home environment desirable
-1+ years of experience providing care telephonically via face to face highly desirable
Other: Minimum Skills Required:
-Excellent oral communication skills, and capable of interfacing with patients, peers, and management staff in a clear and professional manner.
-Demonstrated ability to coordinate care, show empathy and deep listening via the phone
-Precise time management skills
-Ability to adapt to change in the environment
-Good organization and follow-through skills
-Ability to work within structured, goal oriented environment.
-Good problem-solving skills and independent decision-making abilities.
-Work in a fast paced environment handling multiple tasks (including working with phone & PC simultaneously).
-Work independently with little supervision.
-Detail-oriented and accurate with names/numbers.
-Ability to perform accurate data entry of medical information
-Good organization and follow-through skills.
-Demonstrate Integrity and a commitment to company values.
-Demonstrated knowledge of Microsoft Office applications (Outlook, Word, Excel)
-Ability to influence and solicit sensitive information from patients via the phone and increase their comfort and participation in CCM program.
Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.
Quest Diagnostics does not discriminate against individuals with disabilities. If you need assistance in completing an employment application please call 262-439-1939 for assistance or an accommodation.
Daisy Garcia at firstname.lastname@example.org
apply online at: http://www.questdiagnostics.com/home/about/careers/job-search.html
(When applying, please mention this ad in medhunting.com)
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